How to Say No to Customers without Sending Them Away for Good

As business owners, one day we come to realize the saying, “The customer is always right,” is not always the case. Of course, it’s important to help your customers the best you […]

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Making Smart Decisions on the Fly During Holiday Stress

We make decisions every day, from very simple to very complex. Some of the simpler decisions, like how many sugars to put in your coffee, are often made without hesitation or without […]

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