3 Tips to Find a Credit Card Processor That Best Suits Your Needs
Nobody knows your business like you do. But you can’t be an expert in every field, so finding a credit card processor (CCP) that fits the needs of your business can be a daunting task. If you’re in the market for a new CCP, here are some important considerations to help you evaluate each one:
Security is Paramount
Getting hacked is one of your worst nightmares. When you’re dealing with your customers’ sensitive financial information, there’s no room for errors. That’s why many dedicated CCPs become PCI-compliant. The Payment Card Industry Data Security Standard, or PCI DSS, requires credit card processors to adhere to the organization’s 12 security standards. This includes everything from maintaining a firewall to data encryption to performing regular tests on their security system.
Customer Support is Key
Customer service is one of the most important aspects for evaluating credit card processors. There can be a big difference in the customer service options CCPs offer. To help you make a decision, first look at your business needs. If you do business at all hours of the day and night, and have an online store, 24-hour customer service may be your best option. You should also consider how you prefer to communicate with your CCP. Is contacting support by e-mail sufficient for you, or do you prefer phone calls. What’s an acceptable amount of time to stay on hold? Remember, all the technology in the world can’t replace good customer support.
Choosing a Terminal
Another important consideration is determining what type of credit card terminals you need for your business. EMV-compatible terminals are becoming the industry standard for businesses of all types. They offer enhanced security for both the customer and your business. If you have a sales force that’s constantly on the move, you’ll want to look for a CCP that offers reliable mobile payment systems that includes apps that work on both Apple and Android devices.
Find the Right Fit
Not all CCPs are created equal. It’s important to find one who will work with you to ensure the success of your company. If you’d like to discuss your specific needs, please call me at 1-877-379-9748 and we can talk about your options in more detail.